Inbound voice agents

    A receptionist who never misses a call

    The agent picks up at any hour, understands what the caller wants, books into your real calendar and confirms by text. When a person is needed, it transfers. And every call lands in your console.

    Talk to Mike, auto garage

    Typical flow

    The call is answered

    At any hour, in French or English

    The request is understood

    New booking, change or question

    The slot is booked

    Straight into your calendar

    The confirmation goes out

    By text, right away

    • At any hour
    • French and English
    • Your real calendar
    • A person when needed
    Today

    What a phone ringing into the void costs you

    After hours, calls go to voicemail

    And the person who hangs up without leaving a message, you will never know they called.

    Your team is interrupted all day

    Every call about opening hours or a changed appointment breaks into work that needed focus.

    Peak hours jam the line

    When two calls come in at once, one of them waits. And some people do not wait.

    What the agent does

    Everything a front desk does on the phone

    Books appointments

    It checks availability and books straight into your calendar.

    Reschedules and cancels

    It finds an existing appointment and moves or cancels it on request.

    Confirms by text

    A text confirmation goes out as soon as the appointment is booked.

    Routes to the right place

    To your team, or to another specialised agent, depending on the request.

    Takes callback requests

    If nobody is available, it logs the request so your team can call back.

    Speaks French and English

    It answers in the caller's language, and switches if they do.

    Answers about your business

    Hours, services, address: it answers from what you gave it.

    Tools specific to your trade

    The status of a glasses order or an accounting file: we plug in the tool you need.

    Free trial

    Your own voice agent, built from a single call

    Our agent calls you, you describe your business, and yours is ready a few minutes later. You get it by email and text, then try it in our console for fourteen days.

    • No credit card, no commitment
    • About a seven-minute call, not another form
    • It learns your website, if you have one

    Canadian numbers · The call comes within minutes, during calling hours in your area

    In your console

    Every call, picked up in thirty seconds

    Why the person called, what the agent promised, what is left to do: it sits at the top of every call, even before the transcript.

    • Summary and transcript, recording when there is one
    • Missed deadlines flagged in red
    • The cost of each call, in Canadian dollars
    console.konectiz.com
    An inbound call in detail: why the person called, what the agent promised, what is left to do, the duration, the cost in Canadian dollars, and the summary of the conversation
    An inbound call in detail · Demo data
    Guardrails

    What the agent will not do

    No diagnosis over the phone

    At a garage, it books the diagnostic and gives a range for routine services. It never promises a price without a diagnostic.

    No tax advice

    At an accountant's, it books with the right person and answers deadline questions, without ever advising.

    Never a dead end

    If the caller wants a person, it transfers, or takes a callback request.

    Getting set up

    From the first conversation to the first call

    01

    We start from your calls

    The requests that keep coming back, the ones that must reach a person, your rules.

    02

    We configure the agent

    Its voice, its answers, your calendar, your transfer rules.

    03

    We put it to the test

    We call it every which way before your customers do: changes, edge cases, requests for a person.

    04

    It answers, you see everything

    It sits in front of your current number, and every call lands in your console.

    Common questions

    Do I need to change my phone number?

    No. The agent sits in front of your current line: your customers keep calling the number they already know.

    What happens when the agent cannot answer?

    It transfers to your team, or takes a callback request if nobody is available. You set the transfer rules.

    Does it really speak French and English?

    Yes. It answers in the caller’s language and switches mid-call if they do. Put it to the test with Alex, our stress test.

    Which calendar does it work with?

    It books through Cal.com, which connects to Google Calendar and Outlook. If you use something else, we check what connects before giving you an answer.

    Can I see what it said?

    Yes. Every call lands in your console with its summary, its transcript and, when there is one, its recording.

    Let's talk

    Let's talk about your phone

    How many calls, at what hours, for what requests: tell us how it goes today.